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I've been using process mapping for over a decade now. I've probably been the recipient of more process maps than I've created, as I've had to implement changes that have already been designed by others. I've also had to talk many business users through the intricacies of their redesigned processes, especially if they (wrongly) hadn't been designed by them. The most common scenario for me is where I'm asked to review process maps and assess how easily they could be implemented, bringing together knowledge of people, processes and IT/ICT.  read more »

Client Acceptance is a key issue for me across every sector I work in. A formal acceptance process can mitigate many issues to the point that problems are caught earlier and hence, projects delayed less.  read more »

Background  read more »

I've just booked in a time-consuming consultancy role for a few months, so there won't be as many updates on certain areas of this site. Here's how I see the site changing:
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Introduction

Processes can be broken down into more detailed processes. In this article, I'll take one of the process steps from the previous article and look in more detail about how it connects to the other components of the process.

Some Perspective
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In the previous article, I introduced a basic process map consisting of a process start point, a process end point, two process steps and connectors.

It's rare that a process map is a straight line like that simplified process. There are usually options which can take the process down different paths.

In the case of our book-buying process, we may want to ask the customer if they want the book gift-wrapped as part of free promotion.

Decision Points
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Introduction

This is the first article in the Fundamentals of Process Mapping series. In the series, I want to discuss the areas that most process mapping tutorials miss.

In this bite-sized article, I'll introduce the idea of a basic process map.

Let's get some background about process mapping first.

What is a process map?
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"cartoons drawn on the back of business cards": how to be creative features 26 points on creativity, more specifically how it affects people and some of the stumbling blocks along the way. I can't believe how true a lot of this sounds. I know people who fit into most of the categories mentioned. It was written in 2004 and I'm amazed I haven't seen it before. The more I read it, the more I realise little has changed.  read more »

As the new year starts, my main resolution is to continue a resolution from last year. It has the one main aim of keeping me focussed and a side result of being a record of what I've done.

The resolution was two-fold
a) have a simple system for valuing work for a day
b) have a simple system for recording those activities.  read more »

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