I've been using process mapping for over a decade now. I've probably been the recipient of more process maps than I've created, as I've had to implement changes that have already been designed by others. I've also had to talk many business users through the intricacies of their redesigned processes, especially if they (wrongly) hadn't been designed by them. The most common scenario for me is where I'm asked to review process maps and assess how easily they could be implemented, bringing together knowledge of people, processes and IT/ICT. read more »
Client Acceptance is a key issue for me across every sector I work in. A formal acceptance process can mitigate many issues to the point that problems are caught earlier and hence, projects delayed less. read more »
Background read more »
Wow, I knew I've been busy on other tasks for a week or so, but I hadn't realised it had been over 4 weeks since my last post. That's the first time I've had a gap of this size since I started out with this site.
Screening read more »
In this article, I want to set the scene for the next batch of articles in the series on creativity. I was writing the plans for forthcoming articles and I noticed that they all involved change. They all run along the lines of "try doing x" with the activity being different in every article. On reflection, if you're reading this series, then you may be looking for an idea you haven't thought of before or for a different perspective on on an idea that you're already familiar with. read more »